Privacy Policy

Privacy Policy - The Basics

​Effective Date: 01.10.2024

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At Solidtick, a brand of Townvations Technologies Private Limited (TTPL), we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform or services. By using the Solidtick website, e-commerce platform, or any other service we offer, you consent to the practices outlined in this policy.

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1. Information We Collect

We collect different types of information from users of our website, platform, and services. The information we collect includes:

a. Personal Information

Personal data that you voluntarily provide to us includes, but is not limited to:

• Name

• Email address

• Billing and shipping addresses

• Payment details (such as credit card or bank account information)

• Phone number

• Business-related information, including company name, role, and industry.

b. Non-Personal Information

We may collect non-personal information, including:

• Browser type and version

• IP address

• Device type (mobile or desktop)

• Pages visited on the Solidmater website

• Date and time of access

• Referring websites and search terms.

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to enhance your experience on our website. These tools allow us to:

• Recognize returning visitors

• Analyze website traffic and usage patterns

• Store user preferences and provide a more personalized experience.

You may choose to set your browser to reject cookies, but please note that this may limit your use of certain features of the website.

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2. How We Use Your Information

The information we collect is used to provide, improve, and personalize your experience with Solidtick. Specifically, we use your data for the following purposes:

a. Service Delivery

• To process your orders, verify your identity, and deliver products or services to you.

• To provide access to our e-commerce platform, including facilitating payments and verifying transaction details.

b. Communication

• To send you order updates, customer service messages, and any notifications about changes to our services or terms.

• To respond to your inquiries, feedback, or complaints.

c. Marketing and Promotions

• To send you marketing communications (with your consent), such as newsletters, special offers, and product recommendations.

• To analyze marketing campaign effectiveness and audience engagement.

d. Website and Platform Improvement

• To monitor and analyze trends, usage, and activities in connection with our platform to improve its functionality and content.

• To diagnose technical issues and enhance the security of the website.

e. Legal Compliance

• To comply with applicable legal obligations, including tax laws, data protection regulations, and other legal requirements.

• To detect, investigate, and prevent fraudulent activities or security issues.

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3. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following situations:

a. Service Providers

We may share your personal data with trusted third-party service providers who assist us in:

• Processing payments (e.g., payment gateways)

• Shipping products and managing logistics

• Hosting and maintaining the Solidmater website

• Providing customer service support.

These service providers only have access to your data to perform these tasks on our behalf and are required to keep it confidential.

b. Business Transactions

In the event of a merger, acquisition, or sale of all or a portion of Solidmater’s assets, your information may be transferred to the acquiring entity as part of the transaction.

c. Legal Obligations

We may disclose your personal data:

• To comply with any applicable laws, regulations, or legal proceedings.

• To protect the rights, property, or safety of Solidtick, our customers, or others.

d. With Your Consent

We may share your personal information with third parties if you give us explicit consent to do so.

4. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure encryption of sensitive data (e.g., payment information).

• Limiting access to personal data to authorized employees and service providers who need it for legitimate purposes.

• Regular monitoring and updating of our security practices.

However, no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

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5. Your Rights and Choices

You have several rights concerning the personal data we hold about you:

a. Access and Correction

You can request access to your personal data or request that we correct any inaccuracies in your data by contacting us at the email provided below.

b. Opt-Out of Marketing Communications

You may opt out of receiving marketing emails from Solidmater at any time by clicking the "unsubscribe" link in our emails or by contacting us directly. Please note that even if you opt out, we may still send you important service-related communications.

c. Data Deletion

You have the right to request the deletion of your personal data, subject to any legal obligations we may have to retain it (e.g., for tax or regulatory purposes).

6. Third-Party Websites

Solidtick may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those websites or services. We recommend reviewing the privacy policies of any third-party websites you visit, as we are not responsible for their data practices.

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7. International Data Transfers

If you are located outside of India and choose to provide information to us, your data may be transferred to, processed, and stored in India. By using our platform, you consent to the transfer of your information to India, where it will be subject to Indian data protection laws.

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8. Children's Privacy

Solidtick’s platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child under the age of 18 has provided us with personal data, please contact us immediately, and we will take steps to delete the information.

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9. Changes to the Privacy Policy

Solidtick reserves the right to update or modify this Privacy Policy at any time. Changes will become effective upon posting the updated policy on our website. It is your responsibility to review the Privacy Policy periodically for any updates. Continued use of the Solidtick platform following any changes constitutes your acceptance of the updated Privacy Policy.

10. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the courts located in Kolkata, West Bengal, India.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Solidtick (Townvations Technologies Private Limited)
Mission Row, 19 RN Mukherjee Road, Kolkata - 700001
Email: admin@solidtick.com
Phone: +91-8100634366